Who doesn’t love a story of triumph? I know I absolutely do. And Sibulelo Mafrika’s story is one of those. When she was retrenched, she decided that she will not be defeated. She switched he route and got straight into business. This is her story:
Sibusiso Nkosi: Tell us more about your business and how people can contract your services?
Sibulelo Mafrika: Zithandele Cleaning Services specializes in providing high-quality cleaning solutions for residential and commercial spaces. We focus on delivering professional, reliable service with a personal touch. Customers can easily contract our services by visiting our website or contacting us directly via phone or email. We offer tailored cleaning packages to meet various needs, whether it’s regular maintenance, deep cleaning or specialized services.
Sibusiso Nkosi: How did you start your business and why did you choose this particular sector?
Sibulelo Mafrika: After being retrenched from my events company due to the COVID-19 pandemic, I recognized a growing demand for cleaning services as people prioritized hygiene in their homes and workplaces, especially after the isolation period has ended, after one has survived the disease. With my background in event management, I understood the importance of attention to detail and customer satisfaction, which made the transition to the cleaning sector a natural fit for me.
Sibusiso Nkosi: What are some of the biggest challenges you face in your business?
Sibulelo Mafrika: One of the biggest challenges is ensuring a consistent flow of clients, especially in an unpredictable market. Also, managing operational costs while maintaining high service quality can be challenging. Training staff to adhere strictly to safety and cleanliness standards is also essential and requires continual effort.
Sibusiso Nkosi: What are your goals for your business?
Sibulelo Mafrika: My goals for Zithandele Cleaning Services include expanding our client base, introducing more eco-friendly cleaning options and eventually branching into related services, such as facility management. I also aim to create job opportunities in the community and establish Zithandele as a go-to name in the cleaning industry.
Sibusiso Nkosi: What tips do you have for people who want to start their own businesses?
Sibulelo Mafrika:
Identify Your Passion: Choose a sector you are passionate about it will keep you motivated.
Do Your Research: Understand your market, competition and potential clientele before launching your product or services.
Create a Solid Plan: A well thought out business plan will guide you and help secure funding if needed.
Network: Build relationships in your industry, they can provide guidance and support.
Stay Resilient: Challenges are inevitable. Stay flexible and be willing to adapt/pivot as needed.
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